I feel for you and your troubles. This is why i shop mostly at realhotstuff.com. They have excellent customer service, when i had an issue with a card, no questions asked.
Unfortunately I can now report that Deal Extreme have ripped me off and refuse to correct their mistake So that's another place to AVOID which is a real shame.
Well, me too...and I continue to request a solution.
Initial order was many months back, for a 16Gbit DS Fire Link. Which was sent direct from China, and sure enough it arrived after a couple of weeks.
But, there was a hand written post-it attached to the actual card, which read "NOT 16G"...which was true as it was an 8Gbit (7 but hey!)
My kid and I were happy anyway, it's a great piece of kit. But as I paid for a 16Gbit (2GB) card I figured it wouldn't be a problem to get some sort of explanation about the post-it...
After a few exchanges of messages, I posted a bunch of photos which showed the details/proof. DX agreed they made a mistake and asked me to send it back to China! Which I discussed with my daughter, but she was too in love with her new gadget and wanted them to send first!
I had to agree that it was risky to send it off, and chances are that she would never see it again...so I politely asked 'them' to send first, or send another 8Gbit (1GB) card, and promised to return the old one upon receiving the replacement.
That was the last I heard from them. They closed the ticket at least 1 month ago, and now continue to ignore my correspondence.
Well...there's the detail. We're happy with the product, very happy. But it's not what I paid for, and to be honest I have lost faith. I have turned down requests from friends who are interested, and offered them to order one themselves...funnily enough they were not interested.
It really is a shame that I even posted all this, and I would say that people should go ahead and order the SMALLER version...but there are probably more reliable methods out there...which IS a shame, as it's a great product.
btw, I only posted to vent my frustration at being ignored. and the POST-IT clearly explains that they knew it wasn't what I paid for so why didn't they just send two? I'm sorry but I can't sit back and let these guys walk over me because I'm in a different continent!
But fair-doo's, it's a great card...even if it is a little tight
I could see them not wanting to send the new one till the old one was retuned. and I can understand why you would request this action they do have US return addresses but it would still probably take close to a month to fully resolve. To simply ignore you after this request is highly inappropriate. Perhaps I would think twice before placing another order with them
__________________ My Christmas decorations aren’t coming down.
I just don't care anymore.
Well, me too...and I continue to request a solution.
Initial order was many months back, for a 16Gbit DS Fire Link. Which was sent direct from China, and sure enough it arrived after a couple of weeks.
But, there was a hand written post-it attached to the actual card, which read "NOT 16G"...which was true as it was an 8Gbit (7 but hey!)
My kid and I were happy anyway, it's a great piece of kit. But as I paid for a 16Gbit (2GB) card I figured it wouldn't be a problem to get some sort of explanation about the post-it...
After a few exchanges of messages, I posted a bunch of photos which showed the details/proof. DX agreed they made a mistake and asked me to send it back to China! Which I discussed with my daughter, but she was too in love with her new gadget and wanted them to send first!
I had to agree that it was risky to send it off, and chances are that she would never see it again...so I politely asked 'them' to send first, or send another 8Gbit (1GB) card, and promised to return the old one upon receiving the replacement.
That was the last I heard from them. They closed the ticket at least 1 month ago, and now continue to ignore my correspondence.
Well...there's the detail. We're happy with the product, very happy. But it's not what I paid for, and to be honest I have lost faith. I have turned down requests from friends who are interested, and offered them to order one themselves...funnily enough they were not interested.
It really is a shame that I even posted all this, and I would say that people should go ahead and order the SMALLER version...but there are probably more reliable methods out there...which IS a shame, as it's a great product.
btw, I only posted to vent my frustration at being ignored. and the POST-IT clearly explains that they knew it wasn't what I paid for so why didn't they just send two? I'm sorry but I can't sit back and let these guys walk over me because I'm in a different continent!
But fair-doo's, it's a great card...even if it is a little tight
I understand both points of view. Maybe a more successful way is to ask them for a refund of the difference in price?
To be honest we've already written it off as a bad experience. I do still send the odd e-mail to let them know I'm still out here, and sent another last night which just asked if they were going to send anything?
If I do ever get a reply I'll report back here. Apart from that I just wanted to say to any shops reading; look after your customers or you could lose more than 1 !
Thanks for comments Peppers and h90. If they do decide to reply again then I'll request a credit note, that seems a reasonable solution.
To be honest we've already written it off as a bad experience. I do still send the odd e-mail to let them know I'm still out here, and sent another last night which just asked if they were going to send anything?
If I do ever get a reply I'll report back here. Apart from that I just wanted to say to any shops reading; look after your customers or you could lose more than 1 !
Thanks for comments Peppers and h90. If they do decide to reply again then I'll request a credit note, that seems a reasonable solution.
Well the easiest thing from the point of a shop-owner is to say sorry and offer to refund the difference+10 (up the the product value) voucher for the next purchase. Much easier than the shipping around and if the customer does not agree the shop can still exchange it.
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So that's another place to AVOID which is a real shame.
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