To be honest we've already written it off as a bad experience. I do still send the odd e-mail to let them know I'm still out here, and sent another last night which just asked if they were going to send anything?
If I do ever get a reply I'll report back here. Apart from that I just wanted to say to any shops reading; look after your customers or you could lose more than 1 !
Thanks for comments Peppers and h90. If they do decide to reply again then I'll request a credit note, that seems a reasonable solution.
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