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Old 05-11-2008, 01:25 AM
h90 h90 is offline
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Join Date: Jun 2002
Location: Austria
Posts: 114
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Quote:
Originally Posted by momo View Post
Well, me too...and I continue to request a solution.

Initial order was many months back, for a 16Gbit DS Fire Link. Which was sent direct from China, and sure enough it arrived after a couple of weeks.
But, there was a hand written post-it attached to the actual card, which read "NOT 16G"...which was true as it was an 8Gbit (7 but hey!)

My kid and I were happy anyway, it's a great piece of kit. But as I paid for a 16Gbit (2GB) card I figured it wouldn't be a problem to get some sort of explanation about the post-it...

After a few exchanges of messages, I posted a bunch of photos which showed the details/proof. DX agreed they made a mistake and asked me to send it back to China! Which I discussed with my daughter, but she was too in love with her new gadget and wanted them to send first!

I had to agree that it was risky to send it off, and chances are that she would never see it again...so I politely asked 'them' to send first, or send another 8Gbit (1GB) card, and promised to return the old one upon receiving the replacement.
That was the last I heard from them. They closed the ticket at least 1 month ago, and now continue to ignore my correspondence.

Well...there's the detail. We're happy with the product, very happy. But it's not what I paid for, and to be honest I have lost faith. I have turned down requests from friends who are interested, and offered them to order one themselves...funnily enough they were not interested.

It really is a shame that I even posted all this, and I would say that people should go ahead and order the SMALLER version...but there are probably more reliable methods out there...which IS a shame, as it's a great product.

btw, I only posted to vent my frustration at being ignored. and the POST-IT clearly explains that they knew it wasn't what I paid for so why didn't they just send two? I'm sorry but I can't sit back and let these guys walk over me because I'm in a different continent!

But fair-doo's, it's a great card...even if it is a little tight
I understand both points of view. Maybe a more successful way is to ask them for a refund of the difference in price?
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